New Smart Treadmills with Bluetooth connectivity. It’s my fault for not doing enough research before doing business with them. use the chat function on their website - it’s been the quickest way to get through since they’ve been swamped. Can anyone comment on the customer service from LifeSpan Fitness concerning their treadmills. I guess they didn't cancel the order. All treadmill companies have seen massive growth over the last twelve months and most have not been able to keep up. !. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I don't know if my problem is related to the damaged box. I wish I had researched this company…Updated 2/11/21, Never received item / shipment has been "lost". The damage must have been done to a huge drop during shipment. Provider Contacts. If customer service is important, go with TRUE Fitness, Life Fitness, Landice, SportsArt, Woodway, etc, Looks like you're using new Reddit on an old browser. The don’t follow through on what the say. It’s like a black hole. Horizon Fitness, Inc. manufactures and markets fitness machines. fortunately i paid with Amex and filed a dispute and will let them handle it. Promoted articles. It’s unacceptable not to have a live customer service representative when ppl are spending their money . News Media Contacts. (If the unit is properly disassembled and in its original packaging, we may waive the restocking fee. It’s just so stupidly frustrating. them in directed to their policies page....oh wait, that page can't be found!aside from this feeling like a HUGE scam, say that it isn't; can you imagine if anything happens to your equipement?! Onze clubs zijn nu helaas gesloten en wij zijn direct gestopt met incasseren. If you are considering purchasing from Horizon Fitness--DON'T--IF YOU DO, YOU WILL REGRET IT! DO NOT BUY ANYTHING FROM THIS COMPANY!!! FH4 Known Issues; FH4 Release Notes: February 22nd, 2021 (Hotfix) I assembled it myself and it went together pretty easily in 6 hours. My order was scheduled for delivery on 1/26/2021 . I have spent HOURS on the phone (they never answer, just disconnect after 15 minutes of hold music). Take advantage of Easy Pay - Our No interest, No credit check payment plan!Learn More Recently the panel control has gone haywire and I wanted to see if Horizon could replace the membrane/top of the panel. Forza Support; Forza Horizon 4 Forza Horizon 4. Johnson fitness needs to give easy access to their costumer support. I’m extremely satisfied with it. never did, no one calls me for pick up. The Service Department at Johnson Fitness & Wellness is available for routine care, as well as for parts and repairs. Right now, their phone line just tells people to email them and then they don’t reply. Not sure about all these other reviews, but my experience had been great. Click Proceed to continue or Cancel to go back. Paid for "White Glove delivery" and the shipping company EFW, basically dropped it in my driveway and off they went. !Today is 2-03-21 and still no one from the company has called me.Please, if you are reading this, and are having issues with this fraudulent company, please file a complaint with the Better Business Bureau of Wisconsin and with the Federal Trade Commission. They have the worst customer service I have ever dealt with. Treadmill does not want to pair with internet. Assembly instructions are clear and easy to follow. Three weeks after their scheduled date to deliver, it shows up with the box destroyed and TM damaged. Customer Service, doesn’t respond to emails and there is no phone number. After 2 months I am still waiting for a refund. since then i reached out for so many times via emails and online chat (they dont take phone calls). Johnson Fitness & Wellness stores offer the best selection of home exercise equipment. There's no other way to reach them. I reached out to customer support and they just sent me the basic ... BBB does not endorse any product, service or business. They have a phone number but you are disconnected no matter what option you choose. Customer Service FAQs Troubleshooting FAQs Service Videos exit ... Model Name Horizon Fitness T303-2 Treadmill Horizon Fitness T202-4 Treadmill Horizon Fitness T101 Treadmill Horizon Fitness Syros Eco Elliptical Horizon Fitness Syros 2.0 Elliptical Horizon Fitness Peak Trainer 5.0 Horizon Fitness … so i say okay, cancel it. If i could give 0 stars, i would. Customer Service Department. It never arrived .I was told by an EFW rep that Horizon held up my delivery because they were trying to find someone to deliver the white glove service that I paid $240 for . I contacted a local retailer that carries Horizon treadmills and they informed me that they have just as many problems contacting their company. We have saved the transcript from the EFW Chat, the Cancellation Request AND (on-screen) confirmation of same PLUS we are taking daily screenshots of EFW Track info just to see if it changes from day to day. Horizon equipment is specially designed to fit the body so you can move naturally while you work out. It doesn't matter if you are just getting started or an experienced athlete, Horizon has the perfect running or walking solution for you. Customer service is non-existent Customer service is non-existent. But I did arrive in good condition. The Company offers treadmills, elliptical trainers, exercise bikes, ascent trainers, and home gyms. I also called and after 10 minutes phone disconnects. If the power cord is damaged, contact Horizon Fitness customer technical support. From day 1 of delivery, treadmill started sudden stop, then cannot control the speed from the panel; No way to get connect with Customer service, email-only contact only gives you auto reply of "...ASAP", Chat function doesn't work either; with 1 month wait, technician came and stated the machine as Product Defect needing replacement of Engine Motor and Belt (What else does a treadmill have?). good luck getting help! I’m surprised they haven’t been sued yet. I have also contacted the Better Business Bureau, but I haven't gotten a response from them yet. Horizon Fitness seems like a mistake. Delivery was received, but with visible packaging damage that was noted on the delivery receipt. The shipping company is equally unresponsive. No one can explain why I need to pay a restocking fee for something they told me I cancelled. But the 7.0 is a very nice machine. ****Update 2/11/21 The rubber mat showed up a few days ago. There is no way to contact them via phone, they don't answer calls. I call the 1-855-396-2524 telephone number and after 10 minutes on hold the call drops. Did they sell a bunch of faulty, junk treadmills and then go out of business..????? They shipped it from Seattle to Ohio then to Oklahoma. The only problem is that the lever handles have some play and make kind of a knocking sound because of the slack. Press question mark to learn the rest of the keyboard shortcuts. They supposedly have a "30-day money back guarantee", but this is a segment of the e-mail they sent me..." $155 return shipping fee. If we don't receive satisfaction (i.e., our money back) the next step is to contact the Better Business Bureau.FWI, see similar complaints about EFW which have been filed with the BBB. I was informed today via e-mail (the only communication method) that I either need to schedule service for my brand-new treadmill or return it. I'll never purchase another horizon fitness … I finally got through to an online chat and they said they would get back to me about repairing the treadmill. Don’t buy from them. Terrible Customer Service - DO NOT PURCHASE FROM THEM!! Again, I've had this machine for 4 freaking days. While I understand the situation they are in, all I care about is them honoring their warranty or give me back my money. After reading all these horrible reviews I think I better cancel . I hope they can workout their service issues because they have a very nice product. Next day they withdrew the monies again I again went to live chat and was told I'd have to pay $155 for restocking fee. Emails are not responded to, the $240 I spent to have it delivered, setup, and rubbish hauled off is completely wasted. Worse experience I’ve ever had with a company. What issue are you having? long story short "they don't know are happening" but even though it should have arrived a week ago, it'll now be about 25 days. Read honest and unbiased product reviews from our users. Horizon Fitness The simple assembly and easy-to-use features on Horizon Fitness machines make getting started and sticking to a workout routine easy.
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